FAQ

Have further questions? 

Seeking clarification? Read our FAQ for answers

Why is kiln-dried wood more expensive than seasoned?

Kiln-dried wood is more expensive because it undergoes a special drying process that removes moisture to a precise level, resulting in a more efficient burn.

This extra drying step means less smoke, longer burn times, and higher heat output. While it costs a little more upfront, kiln-dried wood offers better performance, longer-lasting heat, and fewer emissions, making it a better long-term investment.

Do you deliver?

Yes, we offer reliable delivery services! We’ll bring your logs right to your door at a time that suits you. Whether you're stocking up for the season or just need a few bags, we've got you covered.

What if access to my house is limited?

No problem! If access to your property is limited, just let us know when booking your delivery. Our team will do their best to accommodate your needs and ensure your logs get to you safely, whether that means using a smaller vehicle or delivering to an alternate location.

Will I have a delivery charge to my area?

Delivery charges depend on your location. We aim to keep delivery as affordable as possible, and we offer free delivery if two or more neighbours order together! If you would like to place an order with a neighbour please give us a call on 01237 239255. 

For more specific details on delivery charges, please contact us or check our delivery area map.

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Have you ever found yourself heading to your log store more often than you'd like because the wood you’ve bought burns too quickly? With kiln-dried wood, that’s a thing of the past. Your stove or fire works more efficiently, as very little energy is wasted evaporating water. The result is easy-to-light, easy-to-burn logs with high heat output—exactly what you need for those chilly winter days.

You might think you’re getting a good deal with seasoned wood, but kiln-dried wood lasts far longer and provides much more heat. Any wood with moisture levels above 20% produces a smoky, inefficient fire that’s not nearly as effective at keeping you warm.

Why not experience it for yourself and see?

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